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DELL Prank Call Idea

Prank Calls are often the coolest way of putting one across your friends or family. While email and video jokes are simple to execute, the success of prank class is greatly dependent on both the idea as well as execution. While there are prank class that rely heavily on the idea behind it, the most critical aspect of the prank is to maintain subtle variations of voice so that you are not easily indetified by the victim. Below is a transcript that was attempted at many of the outsourcing companies that have their employees based in India. The one given below is one tried with a Dell representative of the east. Dell often prides itself on it’s excellent customer service and this practical prank call goes to show how flawed their description is.

Commercial prank call Dialogue

COMMERCIAL DIALOGUE

[MAN speed-dials phone and is immediately connected.]

DELL: Dell Service and Support, can I help you?

MAN: You’re there.

DELL: Yessir, we’re here 24/7.

MAN: 24/7/365?

DELL: 365.

MAN: What about leap year?

DELL: 366.

MAN: What about Arbor Day?

DELL: Yessir, we’re here on Arbor Day.

MAN: Hannukah?

DELL: We’re here.

MAN: Cinco de Mayo?

DELL: Aqui.

MAN: What?

DELL: Here … it’s uh, it’s Spanish. It was a joke. We’re here.

MAN: Plague?

DELL: Here.

MAN: Pestilence?

DELL: Here.

MAN: Locusts?

DELL: Uh … locusts?

MAN: Yeah, like a horde of locusts coming down your street.

DELL: Yessir, someone will be here for you.

MAN: Good night.

DELL: Good night, sir.

MAN: I’ll call you in an hour.

Real- World transcript

DELL: Thank you for calling Dell. My name is Hardik, may I have your service code?

ME: You’re there.

DELL: Yes, my name is Hardik, may I have your service code?

ME: You’re there.

DELL: I’m there, my name is Hardik, you’ve reached Dell technical support. OK, thank you, goodbye?

ME: Hello, Hardik?

DELL: Yes? I am needing your first and last name?

ME: 24/7?

DELL: Yeah.

ME: 24/7/365?

DELL: Hmm? Yes, yeah.

ME: What about leap year?

DELL: Yeah, yeah, we do work on leap year too. May I have your first and last name?

ME: What about Arbor Day?

DELL: Yeah, that day too. May I have your name?

ME: Hannukah?

DELL: Yeah. What is your name, sir?

ME: Cinco de Mayo?

DELL: [Thinking this is my name] Sorry? Can you spell it?

ME: C-I-N-C-O.

DELL: Uh, stinko? OK, fine, also I need your service code number, it’s found on a white tag on the back of the computer, 5 to 7 digits long.

ME: Plague?

DELL: The numbers are printed on a white tag on the back of your PC.

ME: Pestilence?

DELL: Sorry?

ME: Locusts?

DELL: Uh huh.

ME: Like a horde of locusts coming down your street?

DELL: OK, actually you’ve reached Dell technical support, may I know your problem?

ME: Um, there’s no problem.

DELL: Nothing at all?

ME: No.

DELL: OK, so may I know the reason that you’re calling to me?

ME: I just wanted to make sure you were here.

DELL: Oh, don’t worry. We’re here.

ME: And “here” is where?

DELL: Sorry?

ME: Where are you located, Hardik?

DELL: India. A city called Mumbai.

ME: That’s a pretty loose definition of “Here,” but I guess we’re on the same planet, Hardik.

DELL: OK.

ME: I’ll call you in an hour.

Just goes to show that Dell will be always present for you in…. a place…where jobs can outsourced at a much smaller rate. Try this prank idea and many others.